Chase Bank in 4660 East Sunrise Drive

Customer Reviews about Chase Bank:

• ★ ☆ ☆ ☆ ☆
  Bank employees are eithpoorly trained, or just liars. I Was told a car insurance ck, from state farm, paid to me,lfrom a corporate account that BANKS with Chase, payable to me, could not be cashed. Until the 'following day at 930am'. When i returned, i waited another hour, while small groups of employees huddled, and whisperred, as if i was not even standing right there. AGAIN i was read 'policy', and procedure (excuses) for why check could STILL not be cashed. Despite assurances by a 'banker', just 18hrs earlier. Sorry, 'you'll have to come back'. The bank manager was useless, taking zero responsibility - for the 'hold' or deliberate mis information given to me a day earlier. She actually blamed me, and state farm, anybody BUT Chase. I was slanderred and basically made to feel like a crook. For more than 30 minutes. Pam Sluder is her name. VP and Bank Mgr at Sunrise and Swan. PAM SLUDER. When i returned a 3RD TIME, 2 days later, i again waited for over an hour, and was subjected to multiple questions about my profession, workplace phone and address, etc etc etc. Why? I immediately closed 3 accounts (another 45 minutes), and asked for the AZ supervisor/manager over Ms Sluder. She would not provide, and offerred no explanation as to why. And offerred no apologies either! DO NOT go to this branch! And if you already have accts here, please give serious thought about moving them. I'm serious!! Im a 15 year customer of Chase and have NEVER been put through such a belittling and time wasting/unprofessional experience.
  By Mark Wilson, August 06, 2017
• ★ ★ ★ ★ ☆
  I like this location. Most of the staff are friendly, and the service is relatively quick. I wish they hadn't gotten rid of their notary policy (the bankers used to offer their notary services). They also seem to have had quite some turnaround lately. Overall, however, I will continue to bank here and am glad that it's in such a convenient location.
  By J T, January 06, 2017

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